Effective Date: this privacy policy was updated on May 25, 2018, and takes effect as of this date.
Important points regarding your personal data:
Information collected:
We collect personal data when you use the site (cookies) or when you interact with our customer service. We also collect other data with your consent, such as when you create an account or subscribe to our newsletter.
Data storage:
The data is stored on dedicated servers through Oh My Web, our web agency. On these servers, we store our database which is necessary for the operation of the site. This information allows us to find your order history as well as messages you’ve sent via the contact form.
We also store your data via the service provider we use for our newsletters. It’s French and ISO-27001-certified. As a result, it guarantees maximum data storage security.
Data Usage:
The data is used to get to know you better and to send you targeted and personalized offers in order to improve your customer experience. The use of Cookies allows us to improve the Site’s performance and to display advertising on the Site as well as on other sites. We also use your data with your consent in order to share information with you via our newsletter and to respond to your requests.
Recipients:
Information communicated to us is proprietary to us and may, under no circumstances, be given, rented or sold to a third party. Some of this information may be passed on to our sales staff to allow them to send you personalized offers when you request them.
Your rights:
To learn more about the use of Cookies and to disable the use of Cookies, please click here.
In order to exercise your right to access, modify and delete your data and to exercise other rights granted to you by data protection legislation, please contact Customer Service.
Privacy Policy & Cookies
What does this document contain? What happens to my personal data if I interact with this site?
Who is responsible for personal data?
What information do we collect?
For what purpose is my personal data processed?
What is the legal basis for the processing of my personal data as specified herein?
How long will my personal data be kept?
Is my personal data secure?
Does this site use cookies?
What is a cookie?
Which types of cookies does the site use and what is their purpose?
How do I control, delete or withdraw my consent to the use of cookies?
Where does my personal data end up?
Am I obligated to provide my personal data? What are the consequences if I refuse to provide it?
Does the site contain elements controlled by third parties? Who is responsible for these elements?
What are my rights regarding the processing of my personal data and how can I exercise them?
How do we make changes to this Privacy Policy?
What does this document contain? What happens to my personal data if I interact with this site?
This privacy policy ("Privacy Policy") applies to the collection and processing of personal data as carried out by:
(i) when you interact on the https://www.eq-love.com website (the “Site”) operated by EQ France SASU, 9 rue de la Négresse – 64200, Biarritz, France;
(ii) when you purchase a product or request other services from EQ France SASU on our website or when you contact our customer service for after-sales services or specific questions or requests;
(iii) when we interact with you as part of our marketing activities. When you access and use this Site, or when you simply provide us with your personal data, for example, by visiting our shops or contacting our customer service department, you confirm that you have read and understand our terms and conditions for the collection, processing, use and disclosure of your personal data as specified in this Privacy Policy.
For certain processing activities, we must obtain your consent in order to collect and process your personal data. When we need to obtain your consent, we will ask you before you send your personal data or use the Site’s respective sections to electronically confirm your consent to the processing activity in question, as specified in this Privacy Policy, by checking the boxes provided for that purpose. By voluntarily checking the corresponding box and using this Site, you signify your consent to the processing in question, as specified in this Privacy Policy. Our documents providing evidence of your acceptance of this Privacy Policy, with the date displayed, and any subsequent changes to this Privacy Policy, will be considered conclusive written evidence of your consent.
You will also be informed of this privacy policy - and asked to provide your consent when a specific processing activity requires it - each time you contact our customer service department or provide us with your personal data in our stores.
We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, but not limited to, those enacted by the European Union in this subject area, such as Directive 95/46/EC of the European Parliament and of the Council for the protection of individuals with regard to the processing of personal data and on the free transmission of such data, as well as all laws enacted in the Member States of the European Union, as well as injunctions and guidelines issued by the relevant data protection authorities, where applicable, and the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("GDPR") supplementing national provisions which entered into force on May 25, 2018 (the "Data Protection Acts").
Who is responsible for personal data?
The party responsible for personal data (i) collected when you use this Site (for purposes other than purchasing items from us) and (ii) collected in the course of our marketing and profiling activities is EQ France SASU, 9 rue de la Négresse, 64200 Biarritz, France. For more information and contact details, please visit the Contact Us section.
The current representative of EQ France, whose registered headquarters are located at 9 rue de la Négresse, 64200, Biarritz, France, SIREN # 752 321 778, acts as its European Union Data Protection Compliance Officer.
EQ France, the company from whom you purchase, collects your personal data - and, where required by law, asks for your permission to use it - for marketing and profiling purposes on behalf of EQ France which is, in this context, the party responsible for the data, as indicated above;
You can contact EQ France’s personal data protection officer, Nathalie Chopin, at the following address: n.chopin@eq-love.com
What information do we collect?
Automatic collection of information on this Site
The processing of your personal data while merely visiting and consulting the Site is limited to so-called browsing data, i.e. data whose transmission to the Site is implicit in the operation of the systems responsible for managing the Site and in the communication protocols specific to the Internet. Examples of browsing data are the IP addresses of the devices you use to connect to the Site and other device and operating system settings.
In principle, browsing data, as specified above and, for example, the number of visits and time spent on the Site, are collected and processed by us exclusively for statistical purposes and in aggregate form for the purpose of evaluating and improving the operation of the Site. By their very nature, browsing data can lead to the identification of users if they are associated with data held by third parties. However, we do not collect browsing data with the aim of associating it to identified users, except when such data may be used to attribute potential liability in the event of computer crimes committed against or through the Site, to the extent provided for by law.
In addition, certain information is collected on this Site through the use of cookies and other tracking technologies described in our cookie policy, which can be viewed below. By closing the cookie banner on the Site, you consent to our use of cookies and similar technologies. If you do not consent to our use of cookies, you will need to set your cookie preferences accordingly. You will always have the ability to withdraw your consent and change your cookie preferences at any time. If you disable the cookies we use, browsing on the Site may be impacted. Please see our cookie policy for more details.
The information you provide to us voluntarily:
We collect and process:
1. personal data that you transmit when you use the Site's features, for example, when you open an account. This personal data may include:
• your name, email address, telephone number
• your user name and password
2. the personal data you provide when you participate in and/or sign up for our marketing activities (either via our website, our social networks or our events), for example, when you subscribe to newsletters or participate in promotions and other activities such as loyalty programs, contests and drawings, etc. This personal data may include:
• your name, email address, telephone number
• your purchase history
• your gender
• your birth date
• your preferences and interests
• your registration date
3. the personal data you transmit when you purchase items from us (online shopping). This personal data may include:
• your name, email address, telephone number
• your purchase history
• your transaction details
4. personal data that you provide when you interact with our customer service department, for example, when you submit a question about a product, provide us with feedback, contact our call center for help or request specific assistance or service from our customer service department. This personal data may include:
• your name, email address, telephone number
• your purchase history
• information on why you contacted customer service
• the content of your communications regarding your interaction with customer service
When you provide us with another person's personal data (for example, when using the Email a Friend feature, Gift Card features or other features), you hereby confirm, to the extent permitted by applicable law, that you are entitled to provide us with such personal data and that you have informed this person of the processing of his or her personal data for the purposes of this Privacy Policy - and, if applicable, that you have obtained his or her consent.
For what purpose is my personal data processed?
We collect and process your personal data for the following purposes:
1. EQ France SASU, in its capacity as data controller, processes your personal data for the following purposes :
a. To operate and manage the Site, specifically:
• to provide you with the services or features you request on the Site;
• to create an account and manage your registration on the Site;
• to improve your browsing experience and improve the Site;
b. to conduct marketing activities, specifically:
• for prospecting purposes, including:
• managing your subscription to our newsletters, mailing lists or loyalty programs;
• allowing participation in promotions and other initiatives, such as contests and drawings;
• sending you (with your consent, which remains optional), including via e-mail, information and promotional materials regarding our products and services, special initiatives relative to pricing and promotions and initiatives such as loyalty programs, events, trade fairs and shows organized by EQ France in which they take part;
• for investigative purposes (with your consent, which remains optional);
• for profiling purposes (with your consent, which remains optional);
• for improving our products and services;
c. for other purposes:
• for fraud prevention purposes; and
• for purposes of complying with our obligations under applicable laws, regulations and Community Law and to establish and defend a legal right.
2. Additional information regarding our customer service
Our customer service is EQ France SASU, whose headquarters are located at 9 rue de la Négresse, Biarritz, France, and who interacts with you and provides you with the service requested. We process your personal data when you contact our customer support and call center, and we may contact you via email and telephone.
The call center records your telephone number for the purpose of calling you back and providing back-office services to provide you with the assistance and information you request.
What is the legal basis for the processing of my personal data as specified herein?
We collect and process your personal data for the purposes described in the "For what purpose is my personal data processed?” section on the basis of the following legal provisions:
• The processing of your personal data is necessary for the execution of a contract you are a part of or for the execution of pre-contractual measures taken at your request (Article 6, 1., (b) of the GDPR which entered into law on May 25, 2018);
• The processing is necessary for the purposes of our legitimate interests or the legitimate interests pursued by our affiliates or by any other third party, unless your interests or your fundamental rights and freedoms prevail (Article 6, 1., (f) of the GDPR which entered into law on May 25, 2018); our legitimate interests include, but are not limited to, our interest in managing and maintaining our contractual relationship with you, responding to your specific requests, soliciting your feedback to improve our Site and products or engaging in other general marketing activities;
• When the processing of your personal data requires your consent to be obtained as described herein, your data will be processed on the basis of such consent (Article 6, 1., (a) of the GDPR which entered into law on May 25, 2018).
How long will my personal data be kept?
Personal data shall only be kept for the time necessary to fulfill the specific purposes of the data processing described herein, unless applicable laws provide for shorter or longer retention periods.
Is my personal data secure?
We are committed to protecting the security and confidentiality of your personal data. We take (and require that any service provider and/or subcontractor who processes personal data on our behalf and according to our instructions takes) appropriate technical and organizational measures to prevent the loss and destruction (including accidental) of data, unauthorized access to data and the illegal or unfair use of data. Moreover, computer systems and software programs are configured in such a way that personal and identifying data are used only when necessary for the fulfillment of the processing on an ad hoc basis.
Please note, however, that no electronic transmission or storage of information can be 100% secure. Therefore, despite the security measures we have put in place to protect your personal data, we cannot guarantee that loss, misuse or corruption of the data will never occur.
Does this site use cookies?
Yes, our Site uses cookies.
This cookie policy applies to the website https://www.eq-love.com (the "Site"), operated by EQ France SASU, 9 rue de la Négresse, 64200 Biarritz, France in its capacity as data controller.
By clicking the “I accept” button on the Site's cookie banner, you agree to our use of cookies and similar tracking technologies in accordance with your current cookie preferences and this cookie policy.
If you do not consent to our use of cookies and similar tracking technologies under these terms and conditions, you will need to set your cookie preferences or browser settings accordingly. You will always have the opportunity to withdraw your consent and modify your choices by changing your cookie preferences or browser settings in the future.
What’s a cookie?
Cookies are small text files sent to your device by the Site. Cookies are downloaded to your device, allowing the Site to recognize you and store certain information about you in order to authorize or improve the service offered. A cookie usually contains the name of the website that created the cookie, the "lifespan" of the cookie (i.e., how long the cookie will remain on your device), and a value which is usually a randomly-generated unique number.
Regarding the lifespan of cookies, there are two types of cookies: "session cookies" and "persistent cookies". Session cookies are automatically deleted at the end of the browser session. Persistent cookies remain on your device longer, depending on the length of time indicated in each specific cookie’s file, and remain valid until their set expiration date (unless deleted by the user before this expiration date).
Cookies may be used by web servers to identify and track users as they browse the various pages of a website and to identify users who return to a website. Cookies do not contain any personally identifiable information on you (however, the personal information we store on you may be linked to information stored in and created by cookies).
Which types of cookies does the site use and what is their purpose?
We may use different types of cookies. We may use what we call "mandatory" cookies to activate the site’s basic features, such opening the session and placing an order for products. These cookies do not collect personal information for prospecting purposes and cannot be disabled.
"Functional" cookies provide more advanced features, such as remembering login details, remembering the contents of your shopping cart, and remembering your preferences, such as language and country, by analyzing use of the Site to measure and improve performance. These cookies also do not collect information that may identify users and may be disabled as outlined in the "How do I control, delete or withdraw my consent to the use of cookies?” section below.
Finally, "advertising" cookies may be used to keep track of certain behaviors or preferences you have expressed in order to provide content to better suit your interests, in accordance with applicable data protection and privacy laws and with your express consent if required by law. These cookies may also allow you to share certain Site content through social networks such as Facebook and Twitter. To review their cookies’ respective privacy policies, refer to those social network websites. For Facebook and Twitter, go to https://www.facebook.com/help/cookies and https://twitter.com/privacy
These cookies can be disabled as defined in the "How do I control, delete or withdraw my consent to the use of cookies?” section below.
In any case, our cookies do not run programs on the user's device, nor do they download viruses, nor do they allow any form of control over the device.
When you go to the Site, you may receive cookies from third-party websites or domains. We do not control the insertion of these cookies, and you should refer to the corresponding third-party website for more information regarding these cookies. The relevant third party is responsible for providing you with information about the cookies they place and for obtaining your consent before placing these cookies on your device.
How do I control, delete or withdraw my consent to the use of cookies?
Browser settings
If you wish to withdraw your consent to our use of cookies on this Site or if you wish to delete or control the placement of cookies on your computer, you may also change your browser settings to block cookies or to receive an alert when cookies are sent to your device. Several methods of managing cookies are available.
Please refer to the browser instructions or help screen for details on how to set or change browser settings at the following addresses:
- Internet Explorer: https://windows.microsoft.com/en-US/windows-vista/How-to-manage-cookies-in-Internet-Explorer-9
- Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&hlrm=nl&answer=95647
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?s=cookies&r=5&as=s
- Safari: https://support.apple.com/kb/PH5042
If you disable the cookies used by this Site, navigation on the Site may be impacted.
You can also delete cookies already stored on your computer. Again, this may have a negative impact on the usability of many websites.
Where does my personal data end up?
Personal data collected via our Site and through customer service is stored on our CRM software. All personal data may be shared with the recipients specified below.
We share personal data within the limits and for the purposes specified in this Privacy Policy, subject to obtaining your specific consent where required by applicable data protection laws.
1. Within our company, your personal data is available to internal and external staff who need to access it in the context of their tasks related to the processing purposes specified herein. We guarantee that these persons are subject to appropriate security and confidentiality stipulations.
2. Your personal data may also be accessible to a third-party service provider appointed by us in order to process personal data on our behalf and according to our instructions (as subcontractors). These subcontractors include:
• third-party service providers we may use for the execution of professional, technical and organizational services related to the management of the Site and the activities carried out on it, such as, for example, the sale of items and related activities, the management of features offered by the Site, initiatives and services which you may subscribe to and which you may request through the Site, and services strictly related to further processing purposes as specified herein.
• third-party service providers we may use to carry out transactions and process payment for purchases through our e-commerce platform;
• third-party service providers who manage and support the Site, the corresponding e-commerce platform and all pre-sales and after-sales activities such as order processing, performance marketing, financial services, warehouse management and customer relationship management;
• These subcontractors are bound by the necessary contractual obligations which require them to employ adequate security measures to protect the security and confidentiality of personal data.
3. Your personal data may subsequently be communicated to institutions, authorities, government agencies, banks and financial institutions, professionals, independent consultants, and also in their capacity as associates, business partners or other legitimate recipients, provided that the applicable laws and regulations allow it, for example, in the context of legal proceedings, requests from relevant authorities or courts or any other legal obligation to protect and defend our rights and property as well as the Site.
4. Lastly, we may also disclose your personal data to third parties in connection with mergers, acquisitions and transfers of our assets, products, websites or operations.
Outside of the above situations, your personal data will not be shared with third parties, whether natural persons or legal entities, who have no connection with our group or who do not conduct commercial, professional or technical activities on our behalf.
Personal data will not be communicated to third parties for their own prospecting purposes.
These transfers take place on the basis of the processing operation as identified in Section 3 above.
Am I obligated to provide my personal data? What are the consequences if I refuse to provide it?
Apart from browsing data (please refer to section 3 above "What information do we collect?”), the transmission of your personal data may be necessary for the stipulation or execution of a contract, including in connection with the provision of certain services and features offered by the Site, such as registering on the Site, subscribing to our newsletters, purchasing items through the Site or in our stores, managing participation in loyalty programs, promotions and other initiatives communicated through the Site, and responding to and handling requests for information, questions, communications or feedback. In the above-mentioned cases, refusal to provide your personal data make it impossible for us to execute the contract or provide the services, products or information requested in the above-mentioned manner.
The transmission of your personal data for the purposes of surveying, prospecting and profiling as specified above is optional; the refusal to provide your personal data in these specific cases will not affect the stipulation or execution of the contract. If required by data protection laws, we will seek your prior consent before processing your personal data for these purposes.
Does the site contain elements controlled by third parties? Who is responsible for these elements?
The Site may contain links to other sites as well as items or elements controlled by third parties.
One example are plug-ins which may connect our Site to social networks like Facebook ("social plug-ins") and which are usually identified by that social network’s logo. If you use a social plug-in on our Site, your browser may send certain types of data on you, such as your user ID, Site information, date and time and other browser information to the social network in question. This information will be processed by social networks owned and operated by third parties in accordance with their privacy policies.
We have no access to or control over these elements, objects, plug-ins, cookies, tags and other items or tracking technologies owned and operated by third parties on our Site or on such third-party websites which users can access on or from the Site, nor on the methods of processing this personal data through these elements or sites. We accept no responsibility for these websites. You should refer to the privacy policies of the websites and third-party elements accessible on the Site for information regarding the terms and conditions applicable to the processing of personal data, as this Privacy Policy applies only to this Site.
What are my rights regarding the processing of my personal data and how can I exercise them?
You may, at any time, exercise the rights available to you under the data protection laws, including, but not limited to, the right of access, rectification, limitation, deletion, objection (including by refusing, at any time and free of charge, the processing of your personal data for marketing purposes), the right of portability and the right to withdraw your consent. You are also entitled to file a complaint with the relevant supervisory authority. For a summary of what the above rights entail and how to exercise them, please see Appendix 1 to this Privacy Policy. If you have any requests or questions regarding the processing of personal data by EQ France and to assert your rights under the data protection laws, you can contact our Privacy Office at contact@eq-love.com.
How do we make changes to this Privacy Policy?
We reserve the right to update and modify all or part of this Privacy Policy at any time, to the extent permitted by applicable law. The version published on the Site is the version currently in force. If we make changes to this Privacy Policy, we will notify you of such changes by posting a link to the amended Privacy Policy on the home page of the Site under the heading "Revised Privacy Policy" and/or by notifying you in some other manner (via email if applicable or if required by law, provided that you have given us your email address).
* * * * * * *
Appendix 1 - Rights of the person concerned
As a person whose personal data is processed in the manner described in this Privacy Policy, you have a number of rights which are summarized below. Please note that the exercise of these rights is subject to certain requirements and conditions set forth in applicable law.
Right of access
Subject to applicable law, you have the right to obtain confirmation from us whether or not your personal data is being processed and, when it is being processed, to request access to such personal data, including, without limitation, the categories of personal data concerned, the reasons for processing and the recipients or categories of recipients. This right, however, is not absolute, as we must take into account the rights and freedoms of others. If you request more than one copy of the personal data processed, we may charge you a reasonable amount to cover administrative costs.
Right of rectification
You have the right to ask us to rectify any of your personal data that is inaccurate. Taking into account the reasons for processing, you are also entitled to have incomplete personal data completed, including by providing an additional declaration.
Right of deletion ("right to oblivion")
You have the right to ask us to delete your personal data in certain situations covered by applicable law. If your request falls under one of the above-mentioned cases, we will delete your personal data as soon as possible. If, for technical and organizational reasons, we are unable to delete your personal data, we will ensure that your personal data is completely and irreversibly anonymized so that we effectively no longer hold your personal data.
Right to limitation of processing
In certain cases covered by applicable law, you have the right to obtain a limitation on the processing of your personal data. In this case, your personal data may, with the exception of storage, be processed only with your consent or for the establishment, exercise or defense of legal claims, the protection of another natural or legal person’s rights or for important public interest reasons.
Right of data portability
In certain cases covered by applicable law, you are entitled to receive your personal data that you have provided to us in a structured, commonly-used and machine-readable format, and you have the right to transmit this data to another controller or to have this personal data passed directly from our controller to another, where technically possible.
Right of opposition
In certain cases covered by applicable law, you have the right to object at any time, for reasons relating to your particular situation, to our processing of your personal data. We will then be under obligation to stop processing your personal data, unless we demonstrate that there are legitimate and compelling reasons for processing it which override your interests and your rights and freedoms, or for establishing, exercising or defending legal claims. This applies in particular when the processing of your personal data is based on our legitimate interests or for statistical reasons.
Right of opposition to prospecting
When your personal data is processed for the purposes of prospecting, you have the right to object at any time to its processing for this purpose (including profiling insofar as it relates to prospecting).
Right of not being subject to a decision based solely on automatic processing
Subject to certain limitations, you have the right not to be the subject of a decision based exclusively on automated processing, including profiling, producing legal effects concerning you or significantly affecting you in a similar way.
Right of withdrawing consent
If you have given your consent to the processing of any personal data as specified in this Privacy Policy, you may withdraw this consent at any time in the future. Withdrawal of consent shall not affect the lawfulness of processing operations based on the consent given prior to such withdrawal. If you wish to access such personal data or exercise any of the rights listed above, you must make a request in writing, which includes proof of your identity, to our Privacy Office at contact@eq-love.com
Any communication from us regarding your rights as detailed above will be transmitted free of charge. However, in situations where requests are clearly unfounded or excessive, and, in particular, due to their repetitive nature, we may either apply a reasonable charge which takes into account the administrative costs associated with the transmission of the information, communication or execution of the required action, or we may refuse to honor the request.
If you wish to file a complaint regarding the processing of your personal data, you can do so with the relevant supervisory authority.